New USSD Codes for MTN, Glo, Airtel, & 9mobile: List Of New Harmonised Service Codes
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The Nigerian Communications Commission (NCC) has recently directed all mobile operators to migrate to new harmonised USSD codes for MTN, Glo, Airtel, and 9mobile by May 17, 2023. This move aims to simplify the user experience by providing a uniform set of codes across all networks, eliminating the need to memorise multiple codes for different services. In this comprehensive guide, we will discuss the benefits of this transition, the new harmonised USSD codes, and how they will impact consumers and the telecom industry.
Introduction to Harmonised USSD Codes
Unstructured Supplementary Service Data (USSD) codes are essential for mobile users to access various services such as checking account balance, recharging airtime, subscribing to data plans, and more. Previously, each mobile network operator had its own set of codes for different services, which created confusion and inconvenience for users.
In response to this issue, the NCC has mandated the implementation of new harmonised USSD codes for MTN, Glo, Airtel, and 9mobile. This measure aims to simplify the user experience by providing a uniform set of codes across all networks, making it easier for consumers to access services using a single code regardless of their network provider.
Benefits of New Harmonised USSD Codes
The introduction of new harmonised USSD codes brings several advantages to both mobile users and the telecom industry, as highlighted below:
Improved User Experience
With the new harmonised codes, users no longer need to memorise multiple codes for different services, as a single code is now applicable across all networks. This simplification significantly improves the overall user experience.
The uniformity of the new harmonised USSD codes streamlines the process of accessing services, leading to increased efficiency for users and reduced errors in code entry.
Easier Network Switching
As the new harmonised codes are consistent across networks, customers can now switch between MTN, Glo, Airtel, and 9mobile more easily without having to learn new codes for each operator.
Simplified Customer Support
The consolidation of USSD codes makes it easier for customer support representatives to assist users, as they now only need to be familiar with a single set of codes for all networks.
The New Harmonised USSD Codes for MTN, Glo, Airtel, and 9mobile
The NCC has approved thirteen common harmonised USSD codes applicable to all mobile networks. The list below provides an overview of these new codes:
- Call centre/Help Desk:
- Voice Mail Deposit:
- Voice Mail Retrieval:
- Borrow Services:
- STOP Services:
- Check Balance:
- Credit Recharge:
- Data Plan:
- Share Services:
- Data Plan Balance:
- NIN Verification and NIN-SIM Linkage:
- Do Not Disturb (DND):
- Porting Services/Mobile Number Portability:
Transition Period and Implementation
The NCC has set a deadline of May 17, 2023, for all mobile network operators to fully migrate to the new harmonised USSD codes. During the transition period, both old and new codes will run concurrently, allowing users to familiarise themselves with the new codes while still being able to use the old ones.
Impact on Telecom Consumers
The adoption of new harmonised USSD codes for MTN, Glo, Airtel, and 9mobile is expected to have several positive impacts on telecom consumers, including:
- Simplified access to services
- Improved quality of experience
- Easier network switching
- Enhanced efficiency and convenience
Impact on the Telecom Industry
The telecom industry is also expected to benefit from the implementation of new harmonised USSD codes in the following ways:
- Streamlined customer support
- Reduced customer complaints
- Increased customer satisfaction
- Enhanced industry reputation
Challenges and Solutions
While the migration to new harmonised USSD codes brings numerous benefits, it also presents some challenges that need to be addressed:
User Awareness and Adoption
One of the primary challenges is raising awareness among users about the new codes and encouraging their adoption. Mobile network operators and the NCC can organise awareness campaigns and provide user education materials to facilitate this process.
Another challenge is the technical implementation of the new harmonised codes across all networks. The NCC and operators must work together to ensure a smooth transition and minimise any potential disruptions to users during the migration process.
Frequently Asked Questions
The new harmonised USSD codes are a set of thirteen common codes approved by the NCC for use across all mobile networks in Nigeria. These codes simplify access to various services such as balance checks, airtime recharges, and data subscriptions.
The deadline for mobile network operators to fully migrate to the new harmonised USSD codes is May 17, 2023.
Yes, the old and new harmonised USSD codes will run concurrently during the transition period, allowing users to familiarise themselves with the new codes while still being able to use the old ones.
The introduction of new harmonised USSD codes for MTN, Glo, Airtel, and 9mobile is a significant step towards improving the user experience for mobile subscribers in Nigeria. By providing a uniform set of codes across all networks, the NCC aims to simplify access to various services, enhance efficiency, and streamline the telecom industry. With proper implementation and user education, the new harmonised codes are expected to significantly benefit both consumers and the telecom sector in the long run.