You’re tired of all the promotional SMS from MTN.
Every time you open your phone, you find a slew of messages, offering discounts and deals that don’t apply to you. It’s becoming a nuisance and you want it gone. Luckily, there are ways to stop your MTN promotional SMS and reclaim your inbox.
We’ll go through how you can stop these unwanted messages in a few simple steps. We’ll also explain why it’s important to be mindful of which marketing messages you opt-in to receive and how this affects your data usage. With the right know-how, you can easily put an end to those pesky promotional SMS and keep your inbox clutter-free.
Unsubscribing From MTN’s Promotional Offers
MTN makes it easy for customers to unsubscribe from its promotional offers. All you have to do is send a text message with the keyword “STOP” to the number MTN provided in the original offer. After sending the text, you will receive a confirmation message that you have successfully unsubscribed from MTN’s promotional offers.
If you do not want to receive any more messages from MTN, you can opt-out permanently. To do this, send an SMS with the keyword “OUT” to their promotional customer care number. As a result, you will no longer receive any of MTN’s promotional offers and messages.
If at some point in time, you would like to re-subscribe for promotions again, simply send an SMS with the keyword “IN” and follow the instructions in their reply prompt. This will ensure that all your previous preferences are maintained and you start receiving promotional messages from MTN again.
Contacting MTN’s Customer Service
The fastest way to stop MTN promotional SMS is to contact their customer service directly. To do this, you’ll need the following information:
- Your full name
- Your MTN phone number
- Your email address
- A brief description of your issue
Once you’ve got all the necessary details, simply call their support line dial 181 or send an email to complaints@mtn.com with your request – make sure to specify that you want to opt out of promotional SMS messages. MTN’s customer service team is available 24/7 and will be more than happy to help you with any inquiries or requests, so don’t be afraid to ask for what you need!
Alternative Options to Stop Promotional SMS
If you want to stop the promotional SMS messages from MTN, there are several options available.
Stop Promotional SMS from MTN Services:
The simplest way to stop receiving promotional SMS from MTN is to deactivate the services associated with that SMS. To do this:
- Go to the ‘MyMTN’ app or website
- Log in and select ‘Services’
- Select ‘My Bundles & Services’
- Select which service you want to deactivate and turn off the ‘Receive Promotional Messages’ toggle
- Confirm your changes
This will stop all promotional SMS related to that service from being sent to your phone number.
Unsubscribe from All MTN Promotions:
If you don’t want to deactivate any services, you can also opt out of receiving any future promotional emails by sending a text message with your full name, date of birth and “STOP” to 1515. This will mean that you’ll no longer receive any promotional messages from MTN Nigeria.
